Privacy Policy

Privacy Policy

Last updated: [10/09/25]

This Privacy Policy explains how ISMISA (“we”, “us”, “our”) collects, uses, and shares personal information when you visit, use, or purchase from ismisa.co (the “Site”), or otherwise interact with our services (together, the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please stop using the Services.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal obligations. If we make updates, we will change the “Last updated” date above and publish the revised version on this page.

Information We Collect

1. Information you provide directly

We collect personal information you provide when using the Services, such as:

  • Contact details: name, billing/shipping address, phone number, email address.

  • Order details: information relating to products and services purchased.

  • Account information (if applicable): username, password, and recovery information.

  • Shopping activity: products added to your cart, saved to your wishlist, or purchased.

  • Customer support: details you include when you contact us.

2. Information collected automatically

When you interact with the Site, we automatically collect “Usage Data,” including:

  • Device and browser information, operating system, and IP address.

  • Details of your activity on the Site (pages viewed, clicks, time spent).

  • General location and network connection details.

We collect this information using cookies, pixels, and similar technologies.

3. Information from third parties

We may also receive information from:

  • Ecommerce platform (Shopify).

  • Payment providers (e.g., [Insert providers: PayPal, Stripe, Shopify Payments]) to confirm payments and prevent fraud.

  • Analytics and advertising partners who help us understand customer behaviour and promote our products.

How We Use Personal Information

We use the information we collect to:

  • Provide, fulfil, and deliver our Services.

  • Manage customer accounts and process payments.

  • Arrange shipping and handle returns or exchanges.

  • Communicate with you about orders, updates, or support requests.

  • Send marketing communications (with your consent where required).

  • Improve the Site and Services.

  • Detect and prevent fraud, misuse, or illegal activity.

Cookies and Consent Management

We use cookies and similar tracking technologies to:

  • Enable essential site features such as checkout and cart functionality.

  • Analyse site usage and performance.

  • Personalise your shopping experience.

  • Deliver targeted advertising, where permitted.

When you first visit our Site, you will see a cookie banner powered by our compliance tool. This banner gives you the option to:

  • Accept all cookies.

  • Reject non-essential cookies.

  • Manage your preferences in detail.

Essential cookies (e.g., for checkout and cart functionality) are always active, as they are necessary for the operation of the store. Non-essential cookies (analytics, advertising, social media) will only be set if you consent.

You can update your cookie preferences at any time via the banner or your browser settings.

For more details on cookies used by Shopify, see Shopify’s Cookie Policy.

How We Share Information

We may share your personal information in the following cases:

  • With service providers that support our operations (e.g., IT services, hosting, analytics, customer support).

  • With payment processors for transaction processing.

  • With delivery partners (e.g., An Post, DHL, UPS).

  • With marketing and advertising partners, where legally permitted and/or with your consent.

  • Within our business group or affiliates.

  • To comply with legal obligations, enforce terms, or protect rights.

  • In connection with business transfers such as mergers or acquisitions.

We do not sell your personal information.

Children’s Data

Our Services are not directed to children under 16, and we do not knowingly collect personal data from them. If you believe we have done so, please contact us at info@ismisa.co and we will delete it.

Security and Retention

We use appropriate technical and organisational measures to protect your data. However, no system is entirely secure, and transmission of information online is at your own risk.

We retain personal information for as long as necessary to:

  • Provide the Services.

  • Comply with tax, accounting, and other legal obligations.

  • Resolve disputes.

  • Enforce agreements.

Your Rights

Depending on your location (e.g., Ireland/EU), you may have rights under data protection law, including to:

  • Access the personal information we hold.

  • Request corrections to inaccurate or incomplete information.

  • Request deletion of your personal data.

  • Restrict or object to certain processing.

  • Request a copy of your data in a portable format.

  • Withdraw consent at any time (e.g., unsubscribe from marketing emails).

To exercise these rights, please contact us at info@ismisa.co.

If you are in the EU, you also have the right to file a complaint with your local supervisory authority. In Ireland, this is the Data Protection Commission.

International Transfers

We may transfer personal data outside your country, including to the United States. Where this occurs, we rely on safeguards such as the European Commission’s Standard Contractual Clauses or other approved mechanisms to ensure adequate protection.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at:

ISMISA
Email: info@ismisa.co
Address: 15 Somerton, Donabate, Dublin, Ireland